Terms of Service

Last updated: 21 December 2025

These Terms of Service (“Terms”) govern your access to and use of the StoreFactory website, platform, services, and any related products or software (collectively, the “Services”). By accessing or using StoreFactory, you agree to be bound by these Terms.

If you do not agree, you must not use the Services.

1. About StoreFactory

StoreFactory provides e-commerce infrastructure, online storefronts, automation, integrations, and managed technical services for businesses, brands, and creators. Services may include (but are not limited to):

  • Online store setup and configuration
  • Custom e-commerce development
  • Managed hosting and infrastructure
  • Payment, logistics, and third-party integrations
  • Automation, analytics, and optimisation
  • Ongoing maintenance, support, or managed services
  • Revenue-share or subscription-based services

Services may be delivered as a one-off project, a subscription, a managed service, or a hybrid commercial arrangement.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. If you use the Services on behalf of a company or organisation, you confirm that you have authority to bind that entity.

3. Scope of Services

3.1 No Guarantee of Results

StoreFactory provides technical and operational services only. We do not guarantee sales, revenue, traffic, profits, or commercial success.

3.2 Custom & Managed Services

Some Services are bespoke, experimental, or iterative by nature. You acknowledge that timelines, features, and deliverables may evolve during development.

3.3 Third-Party Services

StoreFactory may integrate or rely on third-party platforms (e.g. payment processors, hosting providers, APIs). We are not responsible for outages, failures, or policy changes of third parties.

4. Client Responsibilities

You agree that you are solely responsible for:

  • The legality of products or services sold via your store
  • Compliance with applicable laws (consumer law, tax, data protection, advertising, product safety, etc.)
  • Accuracy of content, pricing, descriptions, and marketing claims
  • Handling customer support, refunds, disputes, and chargebacks (unless expressly agreed otherwise)
  • Maintaining your own backups unless explicitly included in your service plan

StoreFactory does not act as the merchant of record unless explicitly stated in writing.

5. Payments, Fees & Revenue Share

5.1 Fees

Fees may include one-time charges, recurring subscriptions, usage-based fees, or revenue share. Pricing will be agreed separately in writing or via the platform.

5.2 Revenue Share

Where revenue share applies, you agree to provide accurate reporting and access required to calculate revenue. StoreFactory may audit relevant records on reasonable notice.

5.3 Late or Failed Payments

We reserve the right to suspend or terminate Services for non-payment, failed payments, or breach of payment terms.

5.4 Taxes

You are responsible for all applicable taxes unless otherwise stated.

6. Intellectual Property

6.1 StoreFactory IP

All software, templates, frameworks, tooling, automation, documentation, and underlying systems remain the intellectual property of StoreFactory unless explicitly transferred in writing.

6.2 Client Content

You retain ownership of your content, branding, and data. You grant StoreFactory a limited licence to use it solely to deliver the Services.

6.3 Reusable Components

StoreFactory may reuse generalised code, patterns, frameworks, or non-client-specific components across projects.

7. Data & Privacy

StoreFactory processes data in accordance with applicable data protection laws. You are responsible for ensuring you have the legal right to provide any personal data processed through your store.

Full details are provided in our Privacy Policy.

8. Availability & Support

We aim for reliable service but do not guarantee uninterrupted availability. Maintenance, updates, or outages may occur.

Support response times and service levels depend on your plan or agreement.

9. Suspension & Termination

We may suspend or terminate access immediately if:

  • You breach these Terms
  • You engage in illegal, fraudulent, or harmful activity
  • Continued service would expose StoreFactory to legal or reputational risk

Upon termination:

  • Outstanding fees remain payable
  • Access to Services may be revoked
  • Data export may be offered at our discretion

10. Limitation of Liability

To the fullest extent permitted by law:

  • StoreFactory is not liable for indirect, incidental, consequential, or loss-of-profit damages
  • Total liability is limited to the fees paid by you in the 12 months preceding the claim
  • We are not responsible for business losses, data loss, downtime, or third-party failures

Nothing in these Terms excludes liability that cannot be excluded under law.

11. Indemnity

You agree to indemnify and hold StoreFactory harmless from any claims, damages, losses, or expenses arising from:

  • Your store, products, or services
  • Breach of these Terms
  • Violation of law or third-party rights

12. Confidentiality

Both parties agree to keep confidential any non-public commercial, technical, or strategic information disclosed during the course of the Services.

13. Changes to the Services or Terms

We may modify these Terms or the Services at any time. Continued use after changes constitutes acceptance. Material changes will be communicated where reasonably possible.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions regarding these Terms:

Email: info@pirnaha-studios.co.uk Website: https://storefactory.shop